8. Cancellation or No-show by You
Cancellation must be advised by email to [email protected].
a. General cancellation policy for each product is available on the relevant product page of our website www.goexperience.asia and also in each confirmation report. Go Experience will advise when a cancellation requires a cancellation charge in our confirmation email. For day tours, generally full cancellation fee is applied if cancellation advice is received by email within 7 days of departure or no-show.
Cruising products, including but not limited to Mekong River cruising and Halong Bay boats, often have much stricter booking conditions than other services. These products may require additional upfront deposits to confirm bookings. These deposits are generally non-refundable. Certain deluxe hotels have higher cancellation fees and longer cut-off periods during peak seasons.
b. Cancellation terms for small groups package bookings. A general penalty charge will apply for cancellations as below:
- Cancellations outside 45 days is free
- Cancellations between 44 days and 30 days is 50% of the tariff rate, and
- Cancellations within 30 days or no-show will be at full cost.